At Inwool, we want you to be completely satisfied with your purchase. If you need to return an item or request a refund, please follow the guidelines below to ensure a smooth and efficient process.

1. General Return & Refund Process

Return Request:

• To initiate a return, please contact our customer service team at support@inwool.store within 30 days of receiving your order. Include your order number, reason for return, and any relevant photos if applicable.

Return Instructions:

• Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions. Please ensure that you follow these instructions carefully.

Shipping Returns:

• Pack the item securely in its original packaging. Include a copy of the RMA and a note detailing the reason for the return. Ship the package to the address provided by our customer service team. Please note that customers are responsible for return shipping costs unless the return is due to an error on our part.

Refund Processing:

• Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days. You will receive a confirmation email once the refund has been processed.

2. Return & Refund Scenarios

A. Defective or Damaged Items:

• If you receive a defective or damaged item, please contact us at support@inwool.store within 7 days of receipt. Include photos of the defect or damage along with your order number. We will provide instructions for returning the item and offer a replacement or full refund based on your preference.

B. Incorrect Items:

• If you receive the wrong item, contact us at support@inwool.store within 7 days of receipt. Include photos of the incorrect item and your order number. We will arrange for a return of the incorrect item and send you the correct item or issue a refund.

C. Unreceived Orders:

• If your order does not arrive within the expected delivery time, please contact us at support@inwool.store immediately. We will investigate the issue with the carrier and work to resolve it. If the order is confirmed as lost, we will issue a refund or send a replacement based on your preference.

D. Order Cancellation:

• If you wish to cancel an order, please contact us at support@inwool.store as soon as possible. If the order has not been processed or shipped, we can cancel it and issue a full refund. If the order has already been shipped, you will need to return the item following the standard return process.

E. Change of Mind:

• If you change your mind about a purchase, you may still return the item under our standard return process. Please note that the item must be unused, in its original condition, and returned within 30 days of receipt. Shipping costs for returns due to change of mind are the responsibility of the customer.

3. Exclusions and Additional Information

• Final Sale Items: Items marked as final sale are not eligible for return or refund.
• Return Condition: Items must be returned in their original, unused condition with all tags and packaging intact. Items that have been used or damaged may not be eligible for a refund.
• International Orders: For international returns, please contact our customer service team for specific instructions and return address.

For any questions or concerns about our Returns & Refunds Policy, please contact us at support@inwool.store. We are here to assist you and ensure your satisfaction with our products.

Thank you for shopping with Inwool!